Choosing the Right Phone System for Your Business
A phone system may not be among your priorities when running a small business. The crucial function that the phone system plays also goes unnoticed most of the time even when your business is running smoothly.
The wide variety of phone systems available in the market can shock you when looking to upgrade your current system. Small business phone systems come in all shapes and sizes. You will find phone systems with a variety of features that may turn out to be beneficial or not beneficial for your business operations. With the wide variety of phone systems in the market, it can be quite a challenge to know which one to go for. Below is an overview of the major types of business systems.
Types of Phone System
During your research, you are likely to come across two types of phone systems. One of the types is the Private Branch Exchange, also known simply as PBX. These systems usually have dedicated operators. Today, you will find PBX phones in all sizes. The phone systems are ideal for many businesses and are also affordable.
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You can also choose a small business phone system known as the key system. This phone system has a key unit that controls other phones you may have. The key system is also known as KSU and enables you to control various features of every phone in your business including voice mail. The KSU ensures that any phones in your business are not in use at the same time.
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The KSU system allows you to dial different phones in your office through extensions. Moreover, the operator of the KSU can supervise how the system works to ensure all needs of the users are met. You can use various communication software to expand the capabilities of the KSU.
In many small businesses, you will find either KSU or PBX systems. The technology of these two systems are the same. The technology of KSU and PBX was different a few years ago. However, the systems share the same technology today. You will also come across phones that have the same features that PBX and KSU systems have. You can meet the unique needs of your company using these phones, which are generally known as “hybrids”.
If you are running a business that has less than 10 employees, the recommended system to go with would be a KSU-less one. This system has the features and functions of a KSU system. However, it lacks a central unit. KSU-less systems do not have to be permanently wired on buildings like many phone systems. Moreover, since the systems do not come with complicated equipment, you can move with them when your business changes buildings.